Support
Keep the recording safe, then recover.
Use the path below that matches what happened.
Effective September 16, 2026Sign-in expired during a saved draft
Return to the same browser and sign in again from the saved recording. Databloom reuses its opaque intent and upload checkpoints. Do not clear site data while recovering.
A recording or upload was interrupted
Reconnect and choose Try again. If the draft is still listed on the home page, it remains local to this browser. A missing or expired local draft cannot be recovered from another device.
Payment needs attention
Open Settings to confirm the current billing state or manage the subscription. A checkout return never grants Pro by itself; access updates after the signed payment event is verified.
Contact
Email support@databloom.app with the on-screen request ID and a description of the issue. Do not attach recordings, transcripts, PDFs, passwords, or card details.